Retail Customer Service Account Specialist I

JPMorgan Chase & Co.
Houston, Texas, United States
Full Time
On Site
Junior
0+
High School
Customer Service & Support Financial Services Insurance

Posted 3 weeks ago

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Excellent 4.7

Job summary

The role involves providing exceptional customer service for financial products in a fast-paced call center environment. Responsibilities include managing inbound calls, building customer relationships, offering solutions, and following procedures aligned with regulatory standards.

Responsibilities

The specialist manages a high volume of inbound calls to provide comprehensive support for financial products while building strong customer relationships. They are responsible for navigating multiple computer systems efficiently and delivering innovative solutions within established regulatory frameworks.

Qualifications

AI technology Communication Computer Literacy Customer Service Financial Products Knowledge Multitasking Problem Solving

Candidates must have at least 1 year of experience in phone or face-to-face customer support and possess strong multitasking and communication skills. A high school diploma or GED is required, along with the ability to work in a fast-paced, results-driven environment.

English

Benefits

  • Health insurance
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
  • On-site health and wellness centers

Company

JPMorgan Chase & Co.

JPMorgan Chase & Co.

linkedin
Financial Services
Location
Houston, Texas, United States

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Excellent 4.7
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