Customer Success Manager, Financial Services

AlphaSense
London, England, United Kingdom
Full Time
On Site
Mid
0+
Customer Service & Support Financial Services Insurance

Posted 4 months ago

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Excellent 4.7

Job summary

The role involves managing client relationships in financial services, leveraging AI tools, understanding client workflows, and driving product adoption to ensure customer success and retention.

Responsibilities

Drive product adoption and deliver ongoing value to financial services clients to positively impact net retention. Act as the Voice of the Customer by translating client feedback into product and content improvements.

Qualifications

AI & Machine Learning Client Engagement Communication Skills Customer Relationship Management Data Analysis Financial Services Presentation Skills Problem Solving Product Knowledge Workflow Optimization

Requires a minimum of 2 years of experience in a high-growth fintech/SaaS firm or a client-facing investment role within financial services. Must possess strong presentation skills and a deep interest in the application of Generative AI within the financial sector.

English

Company

AlphaSense

AlphaSense

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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