Senior Customer Success Manager

Freshworks
London, England, United Kingdom
Full Time
On Site
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 4 months ago

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Excellent 4.7

Job summary

The Senior Customer Success Manager will act as a strategic advisor for mid-market and enterprise customers, ensuring successful adoption of the company's platform, fostering relationships, identifying growth opportunities, and collaborating across teams to meet customer needs.

Responsibilities

Act as a strategic consultant and trusted advisor for mid-market and enterprise customers to drive retention and platform adoption. Collaborate with account managers and internal stakeholders to identify expansion opportunities and serve as the voice of the customer.

Qualifications

Account Management Business Review Client Relationship Communication Customer Success Leadership Problem Solving Product Demonstration Solution Consulting Stakeholder Management

Requires at least 7 years of B2B Customer Success experience with a proven track record of managing enterprise-level accounts and C-level executives. Experience in consultative roles like Solution Engineering and a background in various industry verticals is preferred.

English

Benefits

  • Life Insurance
  • Long-Term Disability Insurance
  • Pension Scheme
  • Private Medical Insurance
  • Health Cash Plan
  • Learning And Reading Budget
  • Fitness Budget
  • Cycle To Work Scheme
  • Company Funded Daily Lunch
  • Employee Assistance Program
  • 25 Days Annual Paid-Time-Off
  • Discounted Tax Support Services

Company

Freshworks

Freshworks

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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