Remote-Customer Experience Specialist

Alignment Health
California, United States
Full Time
Remote
Junior
USD 41,600 – 57,600
High School
Customer Service & Support Healthcare Life Sciences

Posted 1 month ago

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Excellent 4.7

Job summary

The Customer Experience Specialist builds caring connections with members, manages inquiries about benefits, and resolves issues fully and compassionately. This remote role requires navigating multiple systems while delivering excellent service to seniors and individuals with disabilities within the US.

Responsibilities

The Customer Experience Specialist provides compassionate, seamless service to members by resolving inquiries and building caring connections. They are responsible for documenting interactions, navigating complex healthcare systems, and advocating for members to ensure first-call resolution.

Qualifications

Communication CRM Customer Service Documentation Empathy Microsoft Office Multitasking Patience Problem Solving Technology Use

Candidates must have at least 2 years of customer service or contact center experience, preferably in healthcare. Proficiency in CRM software, strong verbal communication skills, and the ability to work remotely within the contiguous US are required.

English

Company

Alignment Health

Alignment Health

linkedin
Hospitals and Health Care
Location
California, United States

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Excellent 4.7
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