Customer Service Department Manager

Uline
Dallas, Texas, United States
Full Time
On Site
Manager
USD 85,000 – 100,000
Bachelor Degree
Customer Service & Support Retail Wholesale Trade

Posted 1 month ago

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Excellent 4.7

Job summary

Oversee and manage the customer service department, train staff, evaluate procedures, analyze performance, and resolve escalated issues, ensuring high-quality customer experiences.

Responsibilities

The manager will oversee daily customer service operations and train team leads to foster a high-performing, positive environment. They are also responsible for evaluating procedures, identifying improvements, and resolving escalated customer issues.

Qualifications

conflict resolution customer service management performance evaluation report analysis team coaching

Candidates must hold a bachelor's degree and possess at least three years of experience in customer service management. A demonstrated ability to effectively coach and develop teams is also required.

English

Benefits

  • Health insurance
  • 401(k) with 6% employer match
  • Bonus programs
  • Paid holidays
  • Paid time off
  • Tuition assistance program
  • Fitness center

Company

Uline

Uline

linkedin
Wholesale
Location
Dallas, Texas, United States
Website
uline.com

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Excellent 4.7
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