Senior Customer Support Specialist, UK

Attentive
London, England, United Kingdom
Full Time
On Site
Junior
0+
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 5 days ago

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Excellent 4.7

Job summary

The Senior Customer Support Specialist in the UK handles complex platform issues, provides expert customer service via email and live chat, and collaborates cross-functionally to improve customer experience and support workflows.

Responsibilities

Resolve customer questions and complex technical issues through email and live chat, managing each interaction through to resolution and escalating issues when needed. Support team operations through training, product updates, workflow improvements, and collaboration with UK-based Customer Success, Sales, and other teams.

Qualifications

Communication Customer advising Customer support Email support Live chat support Platform expertise Problem solving Technical support Troubleshooting Troubleshooting complex issues

Requires 9 months to 1 year of experience in customer support or a similar role and a four-year bachelor's degree. Candidates should demonstrate strong troubleshooting, communication, organization, adaptability, attention to detail, and comfort learning new software in a fast-paced environment.

English

Company

Attentive

Attentive

linkedin
Advertising Services
Location
London, England, United Kingdom

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Excellent 4.7
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