Core Client Advocate, Southeast

Peregrine Technologies
Nashville, Tennessee, United States
Full Time
Hybrid
Mid
USD 110,000 – 130,000
Customer Service & Support Public Safety Emergency Services

Posted 3 days ago

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Excellent 4.7

Job summary

The role involves managing customer relationships, supporting the adoption of technical software solutions, and ensuring customer satisfaction through empathetic engagement and problem-solving, primarily supporting public safety organizations and government agencies.

Responsibilities

The Core Client Advocate will manage customer relationships throughout the contract, serving as the primary interface between clients and the internal engineering team. This role involves driving user adoption, interpreting complex data to provide operational intelligence, and proactively solving roadblocks to ensure customer success.

Qualifications

Account Management Communication Skills Critical Thinking Customer Relationship Management Data Analysis Empathy Problem Solving Product Adoption Relationship Building Technical Software Support

Candidates should have 3-7+ years of experience supporting technical software solutions, with a strong preference for backgrounds in law enforcement, public safety, or the military. The role requires excellent relationship-building skills, the ability to synthesize user feedback, and the capacity to travel approximately 60% of the time.

English

Benefits

  • Annual Salary
  • Equity
  • Bonus

Company

Peregrine Technologies

Peregrine Technologies

linkedin
Software Development
Location
Nashville, Tennessee, United States

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Excellent 4.7
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